The Consumer Protection Act, 1986 and several other laws like the Weights, Standards & Measures Act can be formulated to make sure that there is fair competition in the market and free flow of correct information from goods and services providers to the ones who consume them. In fact, the degree of consumer protection in any country is regarded as the right indicator of the progress of the is high level of sophistication gained by the goods and services providers in their marketing and selling practices and different types of promotional tasks viz. advertising resulted in an increasing requirement for more consumer awareness and protection. The government of India has realized the condition of Indian consumers therefore the Ministry of Consumer Affairs, Food and Public Distribution has incorporated the Department of Consumer Affairs as the nodal organization to protect the consumer rights, redress the consumer grievances and promote the standards governing goods and services provided in India.
In 2015 we bought a static caravan , last week the Morco central heating boiler and hot water heater broke down so we called a Morco engineer to repair it , he repaired the fault and informed us that there was no heating bypass fitted on the bathroom radiator , it states in the Morco fitting manual it has to have a heating bypass fitted so are the sellers responsible to put this problem right , the seller gave us a 12 month gas safety certificate and we are not sure now whether this is valid for any possible insurance claims we are in our late seventies and find this very worrying . Yours sincerly Mrs E Johnson thanking you for any advice you can give .